Terms of service

Terms of Service

Welcome to Petal Post! By accessing or using our website, services, or products, you agree to be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before proceeding. If you do not agree with any part of these Terms, please do not use our services.

1. General Information

Petal Post LLC (“we,” “our,” or “us”) provides flower delivery services through our website (www.petalpost.com). By placing an order or using our services, you confirm that you are at least 18 years old or have the permission of a parent or guardian.

2. Orders and Payments

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. It is your responsibility to verify that all details are accurate.
  • Payment: All payments must be made in full at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout.
  • Order Changes: Changes to an order must be requested at least 24 hours prior to the delivery date. We may not be able to accommodate changes after this period.

3. Delivery Policy

  • Delivery Areas: We deliver to specific regions as listed on our website. Please confirm your location is within our service area before placing an order.
  • Delivery Times: We offer next-day delivery.  Exact times cannot be guaranteed.

4. Returns and Refunds

Our Return and Refund Policy outlines the conditions under which refunds, replacements, or credits may be issued. Please refer to the policy on our website for full details.

5. Use of the Website

  • Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account information.
  • Prohibited Activities: You agree not to use our website for illegal or unauthorized purposes, including:
    • Disrupting or interfering with the website’s functionality.
    • Misrepresenting your identity or providing false information.
    • Attempting to hack or gain unauthorized access to our systems.

6. Intellectual Property

All content on the Petal Post website, excluding images, but including text, logos, and designs, is owned by or licensed to us. You may not reproduce, distribute, or modify any content without our express written permission.

7. Limitation of Liability

  • We are not responsible for any damages arising from the use of our services, including:
    • Delivery delays due to circumstances beyond our control (e.g., weather, natural disasters).
    • Minor variations in flower colors, shapes, or sizes.
  • Our liability is limited to the cost of the product purchased.

8. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and safeguard your data.

9. Changes to the Terms

Petal Post reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes your acceptance of the revised Terms.

10. Contact Us

If you have any questions about these Terms, please contact us:

 

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/agzixn-52/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/agzixn-52/privacy_policy).

By using Petal Post’s services, you agree to these Terms of Service. Thank you for choosing Petal Post to make your floral moments special!