Cancellation policy

Purchase Options and Cancellation Policy

Welcome to Petal Post! Below, you’ll find our purchase options and cancellation policy to ensure transparency and a smooth shopping experience.

Purchase Options

1. Next-Day Delivery:

• Orders placed by 12:00 PM are eligible for next-day delivery.

• Ensure your delivery date is accurate at checkout, as orders are processed immediately to meet your requested delivery time.

2. Pre-Dated Orders:

• Schedule orders might need up to 10 days in advance.

• Perfect for planning ahead for special occasions, holidays, or events.

Cancellation Policy

1. Same-Day Cancellation (Before 12:00 PM):

• Orders canceled before 12:00 PM on the day they are placed may be eligible for a full refund.

• After this time, cancellations are not guaranteed, as we may have already purchased and prepared your flowers.

2. Pre-Dated Order Cancellations:

• Pre-dated orders can only be canceled upon review and approval by the shop owner.

• Contact us as soon as possible if you need to modify or cancel your pre-dated order.

3. Non-Cancellable Situations:

• Once an order has been purchased or prepared for delivery, we are unable to cancel or refund the purchase.

Return Policy

1. Delivery Issues:

• Returns or refunds are only provided for service failures or delivery errors (e.g., wrong item, damaged flowers, or missed delivery).

• Please contact us within 24 hours of receiving your order to report any issues.

2. Non-Refundable Situations:

• Due to the perishable nature of our products, we cannot accept returns for flowers that meet our quality standards upon delivery.

If you have any questions or need assistance with your order, please don’t hesitate to reach out to us via the chat on our website. Thank you for choosing Petal Post!