FAQ

Q: What is Petal Post?
A: Petal Post is a local Boise flower studio that delivers cooler-fresh, florist-grade stems straight to your door. You can build your own bouquet by the stem or choose from our pre-designed arrangements for everyday, weddings, memorials, and corporate flowers.

Q: Where do you deliver?
A: We currently deliver to select Boise-area ZIP codes (including downtown Boise and nearby neighborhoods). At checkout, just enter your address—if delivery isn’t available yet, the site will let you know before you pay. 

Q: Are you a traditional florist shop I can walk into?
A: We’re a modern, delivery-focused studio. That means we keep flowers in a professional cooler and prep them for delivery instead of running a full retail storefront. This helps us keep quality high and prices reasonable.

Ordering & Delivery

Q: How quickly can I get my flowers?
A: Order by noon for next-day local delivery on eligible products and addresses. You’ll choose your date and delivery window at checkout.

Q: Can I schedule a future delivery date?
A: Yes. When you check out, you can choose a delivery date in the future (perfect for birthdays, anniversaries, or event setup). For weddings and events, we usually recommend 1–2 days before your event so blooms open right on time. 

Q: Do you offer same-day delivery?
A: Right now, Petal Post is built around next-day delivery. If you’re in a pinch, you can always Purchase Our Package that contains Done For You, And RECIEVE ASAP, to have me arrange, and drop up late in the Evening.

Q: How much is delivery?
A: Delivery fees vary slightly by distance and order size and are calculated at checkout. You’ll always see the delivery cost before you pay, and ALWAYS FREE over $35!

Q: Will I get a delivery window or tracking?
A: Yes. We provide a clear delivery window for local orders, and you’ll receive confirmation once your order is on the way or delivered to your doorstep/office.

Products, Quality & Freshness

Q: How fresh are the flowers?
A: Very. Our stems move through a refrigerated supply chain from the wholesaler to our cooler, and then straight to you, which keeps them “cool to the touch” on arrival and helps them last significantly longer than most grocery-store flowers. 

Q: What is your Freshness Guarantee?
A: Our Freshness Guarantee means your flowers should arrive hydrated, perky, and ready to open. If they show up wilted, damaged, or tired within the first 24 hours, contact us with photos and your order number—we’ll make it right according to our We Make It Right Promise.

Q: What is your Order-Accuracy Guarantee?
A: If we miss an item, send the wrong color, or your order doesn’t match what you selected online, we’ll correct it. Depending on what went wrong, that may mean a replacement, a partial credit, or a comparable substitution—always with clear communication and in line with our Refund & Shipping Policies.

Q: Do you ever substitute flowers?
A: Yes, but carefully. Flowers are seasonal and availability can shift fast. If we have to substitute, we’ll keep your color palette, style, and value consistent (or better). We won’t downgrade the look of your bouquet just to fill stems, Communicating all of the CHANGES as we make them!

Q: Why do some stems have wax on them?
A: That’s on purpose! Many Petal Post flowers are treated with a light wax seal to lock in moisture during transit. It helps them stay fresh longer. You’ll find simple steps for trimming and hydrating wax-treated stems in your box and on our Care Instructions page.

Build-Your-Own Bouquets & Flower Packs

Q: How does “Build Your Own Bouquet” work?
A: You shop by stem type—focal flowers, filler, greenery, line flowers, and textures—choosing the colors and pack sizes you love. Once everything arrives, you can design your own arrangements at home or follow our guides and recipes in the Tool Box. 

Q: I have no idea how many stems I need. Can you help?
A: Yes. Our Tool Box and guides walk you through how many stems you’ll typically need for bouquets, centerpieces, and more, plus how to balance focal, filler, and greenery. If you’re planning something bigger (like a wedding or memorial), you can send us your guest count and a rough list of pieces and we’ll point you toward a stem count that makes sense.

Q: What’s the difference between buying stems and buying a pre-designed bouquet?
A:

• Stem packs / Build Your Own: You design and arrange it yourself (DIY-friendly and budget-friendly).

• Pre-designed bouquets: We design, arrange, and wrap them for you—just trim and pop them in water.

Both use the same cooler-fresh, florist-grade stems.

Subscriptions

Q: Do you offer flower subscriptions?
A: Yes. Many products can be ordered as one-time purchases or Petal Post Subscriptions, with options like every week, every 2 weeks, or every month. Subscriptions auto-renew, but you can skip or cancel anytime according to our Subscription Policy.

Q: How do I skip, change, or cancel my subscription?
A: You’ll manage your subscription through your Petal Post account or the link in your subscription emails. From there, you can update your address, change frequency, skip a delivery, or cancel, in line with the Subscription Policy linked in the footer of our site.

Q: Will the flowers be the same every time?
A: Not necessarily. Subscriptions are designed to follow the seasons. We’ll keep your size and general vibe consistent, but the exact varieties may change as different flowers come into season, We WILL CONTACT YOU, upon any changes.

Weddings, Events & Memorials

Q: Do you do wedding flowers?
A: Yes. Petal Post offers wedding and event flowers for micro-weddings up to full celebrations. You can either order DIY stem packs using our guides or choose curated options specifically built for weddings. We currently serve Boise and nearby areas for event delivery.

Q: How far in advance should I book for a wedding or larger event?
A: For most weddings, we recommend reaching out 6–8 weeks in advance so we can confirm availability and source your palette. For smaller events or elopement-style flowers, 2–4 weeks is often enough, depending on the date and season.

Q: Do you offer memorial and sympathy flowers?
A: Yes. We have a dedicated Funeral and Sympathy collection with options for memorial tables, celebration of life gatherings, and home deliveries. We can help you choose something calm, thoughtful, and appropriate for the setting.

Q: Can you deliver directly to venues, churches, or offices?
A: In most cases, yes—as long as the location is within our delivery area and someone is available to receive the flowers. For weddings and corporate events, we’ll coordinate a time window so the flowers are cool and hydrated when you arrive.

Packaging, Care & Vase Options

Q: How will my flowers be packaged?
A: Flowers arrive cooled, wrapped for protection, and secured for delivery. Some orders arrive as loose stems ready for you to design; others arrive pre-arranged in or for a vase. Care instructions are included in every box and on our Care Instructions page.

Q: Do you sell vases and supplies?
A: Yes. We carry vases and occasionally include vase promos (like free vases over certain order amounts). You’ll find these in our Vases and Supplies section and sometimes as add-ons on product pages. 

Q: How do I care for my flowers once they arrive?
A:

1. Unpack gently and remove any packaging.

2. Give stems a fresh angled trim.

3. Place them in clean water with flower food if provided.

4. Change the water every 1–3 days, re-trimming stems each time.

5. Keep them away from direct sun, heat, and drafts.

Full step-by-step instructions are on our Care Instructions page.

Payments, Pricing & Policies

Q: What payment methods do you accept?
A: We accept major credit and debit cards plus digital wallets like Apple Pay, Google Pay, Shop Pay, and more—exact options are shown at checkout and in the footer of the site. 

Q: Is sales tax included in the price?
A: Applicable taxes are calculated and shown at checkout based on your delivery address.

Q: Where can I read your Shipping, Refund, and Subscription policies?
A: All policies are linked in the footer of our website under: Shipping Policy, Refund Policy, Subscription Policy, Terms of Service, and Contact information. 

Q: What happens if something goes wrong with my order?
A: Start by taking photos and contacting us via the Contact page with your order number and what happened. We’ll review everything alongside our guarantees and policies and respond with a resolution—usually a replacement, credit, or another make-it-right option that fits the situation.