Refund policy
At Petal Post, we take pride in delivering fresh, stunning flowers to your doorstep. Your satisfaction is our top priority, and we’re here to make things right if there’s an issue with your order.
Eligibility for Returns or Refunds
We understand that flowers are a delicate and perishable product. Below are the conditions for returns and refunds:
Damaged or Wilted Flowers
- If your flowers arrive damaged, wilted, or not as expected, please contact us within 24 hours of delivery.
- Provide your order number and a photo of the flowers for verification.
Incorrect Order
- If you received the wrong flowers or arrangement, notify us within 24 hours of delivery, and we will correct the mistake promptly.
Non-Delivery
- If your flowers were not delivered on the specified date, reach out to us immediately, and we will investigate and provide a resolution.
Non-Refundable Situations
We are unable to offer refunds or returns in the following cases:
- Reports made after 24 hours of delivery.
- Improper care or handling of the flowers after delivery (e.g., not following the provided care instructions).
- Minor variations in flower colors, shapes, or sizes due to natural differences in blooms.
Resolution Options
We offer the following resolutions based on your eligibility:
- Replacement: Fresh flowers will be sent to you at no additional cost.
- Refund: A partial or full refund may be issued if a replacement is not feasible.
How to Submit a Claim
- Contact Us: Use the chat feature on our website
- Include Details: Provide your order number, your contact info and a brief description of the problem.
- Resolution Timeline: We strive to process claims within A Few hours of receiving your request.
Our Promise
Petal Post is committed to making every occasion special with fresh, beautiful flowers. If something doesn’t meet your expectations, we’re here to help make it right.
For questions or further assistance, don’t hesitate to reach out to us. Thank you for choosing Petal Post!